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Please take a few moments to tell us what we're doing right or wrong - and how we can serve you better.


Please select Excellent, Fair, or Poor for each:

Convenient Office Hours
Excellent Fair Poor
Convenient Office Location
Excellent Fair Poor
Polite telephone response
Excellent Fair Poor
Prompt phone call return
Excellent Fair Poor
Insurance coverage selection
Excellent Fair Poor
Prompt policy delivery
Excellent Fair Poor
Competitive price structure
Excellent Fair Poor
Easy-to-read correspondence
Excellent Fair Poor
Easy-to-read policies
Excellent Fair Poor
Easy-to-read invoices
Excellent Fair Poor
Professional sales people
Excellent Fair Poor
Responsive customer service
Excellent Fair Poor
Prompt inquiry response
Excellent Fair Poor
Timely renewal notices
Excellent Fair Poor
Prompt insurance reminders
Excellent Fair Poor
Frequent enough contact
Excellent Fair Poor
Prompt claim response
Excellent Fair Poor
Professional claim handling
Excellent Fair Poor
Fast, fair claim settlement
Excellent Fair Poor
Timely written confirmations
Excellent Fair Poor
   

For the following please check "Yes" or "No"
(if yes, please explain)

 Should additional services be made available? Yes No
 Should additional products be made availiable? Yes No
 Should our service structure be changed? Yes No
 Should our service days or hours be extended? Yes No
Would you prefer more frequent contact or coverage reviews? Yes No
 

In the following spaces provided, please tell us:

 

What you like most about doing business with us:
What you like least about doing business with us:
Briefly, what is the largest improvement you'd like us to make:
  
 
Name:
Address:
City:
State:
Zip:
Please Check here if you'd like a call from us:
Phone Number:

 

   


Thank you very much for taking the time to tell us about our agency.
Please be assured that we take your critique and suggestions very seriously.
YOU ARE OUR MOST IMPORTANT BUSINESS.

 

myagent@veenstrainsurance.com
Local: (248)553-3000 . Toll free: (800)445-6554 . Fax: (248) 553-8482
31700 W. 12 Mile Road . Suite 200 . Farmington Hills . Michigan . 48334-4461